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Have a question about your letter, a landlord dispute, or just need guidance? Our team responds within a few hours on business days.
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Before you reach out…
These questions cover the most common things we hear. You might find your answer here instantly.
How do I check my order status?
Log in to your account at supportivepet.com/account to see the current status of your assessment and letter. You'll also receive email updates at each stage.
My letter hasn't arrived - what should I do?
First check your spam folder. If it's not there, log in to your account to confirm your email address is correct. If the issue persists, contact us with your order number and we'll resend immediately.
My landlord rejected my letter. What now?
Contact us immediately - this is our highest priority. Our legal support team will contact your landlord directly with FHA documentation. If we can't resolve it, you'll receive a full refund.
How do I request a refund?
Email support@supportivepet.com with your order number and the reason for your refund request. We process refunds within 1–3 business days for qualifying cases.
Can I change the name or pet on my letter?
Minor corrections (spelling, date) can be made at no charge within 30 days. Significant changes may require a re-evaluation. Contact us with your order number.
How do I renew my letter?
We'll email you 30 days before your letter expires. You can renew at a discounted rate through your account dashboard. Renewals typically process faster than original letters.
Is my consultation confidential?
Yes. All communications with your clinician are protected by HIPAA. Your health information is never shared with your landlord, airline, or any third party without your explicit consent.