Privacy Policy
Table of Contents
The Supportive Pet Inc. ("The Supportive Pet," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services to obtain Emotional Support Animal (ESA) or Psychiatric Service Dog (PSD) letters.
1. Information We Collect
Personal Information You Provide
- Contact details: name, email address, phone number, mailing address
- Account credentials: username and password
- Payment information: credit/debit card details processed through our secure payment processor (we do not store full card numbers)
- Health information: mental health history, symptoms, and other information you provide during your evaluation - this is protected health information (PHI) under HIPAA
- Pet information: species, name, breed, and other details about your emotional support animal
Information Collected Automatically
- IP address, browser type, operating system, referring URLs
- Pages viewed, time spent on site, click patterns
- Device identifiers and location data (general geographic area)
2. How We Use Your Information
- To provide, operate, and improve our services
- To connect you with licensed mental health professionals for your evaluation
- To process payments and send transaction confirmations
- To deliver your ESA or PSD letter via email
- To respond to your inquiries and provide customer support
- To send you service updates and, with your consent, marketing communications
- To comply with legal obligations and enforce our Terms of Use
- To detect and prevent fraud or unauthorized access
4. HIPAA & Health Information
We take the privacy of your health information seriously. As a platform facilitating mental health evaluations, we comply with the Health Insurance Portability and Accountability Act (HIPAA) with respect to Protected Health Information (PHI). Your health information is:
- Transmitted using industry-standard encryption (TLS 1.2+)
- Accessible only to the licensed clinician assigned to your case and authorized The Supportive Pet staff
- Never sold to third parties for marketing purposes
- Retained only as long as necessary to fulfill your service request and comply with applicable law
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information, including:
- SSL/TLS encryption for all data transmitted to and from our site
- Encrypted storage for sensitive data at rest
- Role-based access controls limiting employee access to personal data
- Regular security assessments and vulnerability scanning
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
Depending on your state of residence, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-out: Unsubscribe from marketing communications at any time
- Data portability: Receive your data in a structured, machine-readable format
To exercise any of these rights, contact us at info@supportivepet.com.
8. Children's Privacy
Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@supportivepet.com
- Phone: +1 (888) 412-4041
- Address: The Supportive Pet Inc., United States