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Special Launch Offer

Get 5% OFF All ESA and PSD Letters

Celebrate the launch of The Supportive Pet and save on your ESA or PSD letter. Enter the promo code at checkout to receive your discount. Valid through January 31, 2027.

Promo Code
LAUNCH5

Enter LAUNCH5 during the payment step to apply your 5% discount. Offer applies to all ESA and PSD letter products offered by The Supportive Pet.

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Use code LAUNCH5 at checkout

For Landlords & Housing Providers

Verify an ESA Letter from The Supportive Pet

If a tenant has provided you with an emotional support animal letter issued by The Supportive Pet, you can confirm it is authentic using our secure verification portal. Enter the evaluation ID printed on the letter to check its authenticity.

Verify a Letter Now

Opens our secure verification portal in a new tab

What Verification Confirms

Entering the evaluation ID from a letter issued by The Supportive Pet will confirm:

The letter was issued by The Supportive Pet
The letter has not been altered or fabricated
The letter was signed by a licensed clinician through our platform
Important: Verification confirms authenticity only. It does not display the tenant's diagnosis, health information, or any protected health data. Confirming a letter's authenticity does not automatically require you to grant accommodation - your obligations under the Fair Housing Act depend on whether the request is reasonable and whether the tenant meets eligibility criteria assessed by the licensed clinician.

How to Use the Verification Portal

1

Locate the evaluation ID

Find the evaluation ID printed on the ESA letter your tenant provided. It is typically in the header or footer of the letter.

2

Open the verification portal

Click "Verify a Letter Now" above. You will be taken to our secure portal at portal.thesupportivepet.com/verify/.

3

Enter the evaluation ID

Type the evaluation ID into the portal and submit. The portal will confirm whether the letter is authentic.

Verify a Letter Now

What Housing Providers Should Know

Tenant Privacy Rights

Under the Fair Housing Act's reasonable-accommodation principles (42 U.S.C. § 3604), you may not demand a tenant's diagnosis or medical records. A valid ESA letter from a licensed clinician is sufficient documentation. Demanding more is a potential Fair Housing Act violation. The Supportive Pet also does not share any protected health data through its verification portal, consistent with its own privacy obligations.

Fair Housing Act

Under the Fair Housing Act (42 U.S.C. § 3604), housing providers must consider reasonable accommodation requests from tenants with disabilities. ESA accommodation requests must be evaluated in good faith.

Licensed Clinicians

All letters issued through The Supportive Pet are signed by licensed clinicians who make independent clinical determinations. Verification confirms the letter came from a real licensed professional on our platform.

Need Further Assistance?

If you have questions about a letter, cannot locate the evaluation ID, or need clarification, our team is happy to help.

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